I have problems with the crossbuy of my physical game of ps4

Hola, acabo de llamar al asistente de ps4 y me ha dicho que no me puede ayudar y que mejor pregunte aquí. Mi problema es que compre en navidades el juego Stardew Valley para ps4 en físico. Hace poco metieron el crossbuy con psvita, y al intentar descargar el juego me pone que no lo tengo comprado. He estado buscando información y se supone que me tendría que traer el juego un código. Me gustaría tener el juego en psvita pero me detecta como que no lo tengo descargado. AYUDA


Hi, I just called the ps4 assistant and he told me he can not help me and what better to ask here. My problem is that I buy at Christmas the game Stardew Valley for ps4 in physics. Recently they put the crossbuy with psvita, and when trying to download the game, it says that I have not bought it. I've been looking for information and I'm supposed to bring the game a code. I would like to have the game in psvita but it detects me like I do not have it downloaded. HELP

 

Cross buy works if you have bought the digital version of the PS4 game, not with the physical.