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Bug/Issue X1 - Game always crashing when talking to Museum

Discussion in 'Support' started by The Mr Killer, Dec 24, 2016.

  1. The Mr Killer

    The Mr Killer Void-Bound Voyager

    I am in Year 1, Winter 15. My game always crashes to Xbox One main screen when I talk to the Museum guy. I have already donated a lot and this is now suddenly happening. The bug is re-produceable at any time, also after re-starting the console or after sleeping and the game saves. Whenever I talk to the Museum guy it crashes. I can enter the museum without troubles. Also anything else works fine. Reading books in the museum is also ok. Just talking to the guy is crashing the game. I re-tried this at least 5-6 times now, at different daytimes, with different inventory. It is always the same.
     
    • The Mr Killer

      The Mr Killer Void-Bound Voyager

      This bug happend after I got the achievement "Treasure Trove" for donating 40 different items to the museum.
      But I am not sure if this is connected to each other.
      Please see below image of all donated items for reference:

      Bug1.jpg

      It is summer year 2 already now and still, whenever I talk to Gunther the game crashes immediately.

      Bug2.jpg

      Besides this my game is running without a lot of troubles.
      Even though I also have the issue of Fertilizer placed on my farm (cannot be removed) and once the flooring in my house changed without me doing anything. But I could change it again and it stays since then.
       
      • Katzeus

        Katzeus Chucklefisherman Chucklefish

        This is an interesting one, could you reference the actual time/timezone (for example 11:00am EST) when you saw one of these crashes?
        I've seen users report being able to remove those 'stuck fertilizers' with a cherry bomb - maybe try that as a temp workaround?
         
        • The Mr Killer

          The Mr Killer Void-Bound Voyager

          Hi Katzeus, thank you very much for your reply. I generated a new crash for you to investigate just some minutes ago. I also took a video of the crash including EST time.



          I also confirmed there is no difference if I either have something to donate in my inventory or nothing. In either case the same crash happens.
           
            Katzeus likes this.
          • turdbane

            turdbane Space Hobo


            Hey man!! This is happening to me too in the Xbox One, except in the old community centre. When i go to click on the foraging bundle, the game freezes immediately - but it doesnt on my other saves.

            Please, if you find the solution to this shoot me a message on XBL, id really appreciate it. Its my girlfriends save and shes really discouraged by it. My GT is Does Brad Smith
             
            • The Mr Killer

              The Mr Killer Void-Bound Voyager

              Hi Stardew Valley Team,

              thank you for your hard work to fix the bugs. I saw that you put this issue into your to-do list which is great:
              (Need More Details) Crash when speaking the Gunther (XB1)

              Please let me know what further details help you. I am happy to support you.

              Best regards.
               
              • The Mr Killer

                The Mr Killer Void-Bound Voyager

                Dear Team, unfortunately I am comming back to this issue. Back nearly 3 years ago you did not really fix the issue. After your patch I simply could not talk to Gunther anymore however it also did not crash anymore. Since then I am waiting for this issue to be fixed and no patch changed anything. Now, just recently you added another patch to Xbox one and it changed something: I can talk to Gunther again and the exactely same issue is there again. It crashes! I am starting Stardew Valley after every patch you make since 3 years waiting for a fix and hoping to continue my save but now it seems its even reverting back to the beginning. Can you please again look into this? Please fix my save file... I want to continue it and not re-start everything...
                 
                • goldberry2000

                  goldberry2000 Space Hobo

                  I've been having the same issue (Gunther freezes when spoken to, regardless of whether it's with an item or not) for almost the exact same time frame as The Mr Killer. I raised it over Twitter when it first occurred, and brought it up again in the weeks that followed. Unlike Killer, I hadn't already gotten the achievement for the complete museum, and the prospect of needing to restart a year-5 save to re-complete the museum was enough to make me rage quit and uninstall the game. After a few months I reinstalled to test, noted that the bugfix patch had indeed resolved the crash, except now Gunther simply did not respond to any interaction (I did realise that if I held the interact button the game would hang until I stopped holding it down, but that's it). I re-attempted all of my tests from the first time, different day, different inventory, etc etc, before giving up and trying again.

                  Well it's been a few years so I thought I'd give it another shot, but as Killer points out, the game is back to freezing when speaking to Gunther, so we're back to square one. I mean, not that square two was a vast improvement over square one, but you get my meaning.

                  It's probably worth pointing out that at no point has this issue been resolved. Any assistance would be super appreciated, and I can certainly take a video if needs be, although it'd be identical to the one Killer posted in Dec 2016.
                   
                  • The Mr Killer

                    The Mr Killer Void-Bound Voyager

                    Oh, sad to hear you are having the same issue with a save at year 5. I realized that year 1 winter 15 at the end is not super bad to do again. This year I re-started and created a new farm. In the meantime I way surpased my results from back then. I expected that this bug might never be fixed for old save files...
                     
                    • Pangaea

                      Pangaea Forum Moderator

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