1. Lose your pre-order key? Try using Humble's key resender. Also, please check the support FAQs before posting: http://playstarbound.com/help/

Closed wrong email

Discussion in 'Support' started by Angel Frost, Apr 15, 2013.

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  1. Angel Frost

    Angel Frost Void-Bound Voyager

    hello i just purchased the pre-order thing the pixel one and when it asks for an email on the first part i accidentally gave the wrong one could someone please help i'm afraid someone could get what i payed for D: or my credit card information :'(
     
  2. Angel Frost

    Angel Frost Void-Bound Voyager

    please, anyone i'm real worried about this :'(
     
  3. FrozenFlame

    FrozenFlame Existential Complex

    Sorry I can't help but hope you get contacted by devs soon.
     
  4. tmac25

    tmac25 Space Hobo

    Go here: http://www.humblebundle.com/?s=resender

    It will take you back to Humble Bundle where it will ask for your email, click the link in the email you'll receive shortly after submitting and it will take you back to the page where it first asked you to submit your details, you can change the email from there. I don't work for the Starbound team so I don't know how they save details, but if I were to guess, the old data for your specific key should be overwritten.

    If you're still worried after that, feel free to contact them here: http://playstarbound.com/contact/

    Hope that helps!
     
    FrozenFlame likes this.
  5. Angel Frost

    Angel Frost Void-Bound Voyager

    thanks, but the problem is after you click the buy button and it asks for your email, thats when i entered the wrong one. http://www.playstarbound.com/store/?tier=tier1 this is where i entered the wrong e-mail. and the wrong e-mail was not one of mine :'(
     
  6. tmac25

    tmac25 Space Hobo

    Oh, my mistake, I thought you meant the registration portion. I would use the contact solution I posted right away.
     
  7. OmnipotentEntity

    OmnipotentEntity Code Monkey Forum Administrator

    Please contact us at rewards@chucklefish.org with the e-mail you intended to use and a short explanation. Please include your humble confirmation number, it should be letters and numbers starting with an X.
     
  8. Angel Frost

    Angel Frost Void-Bound Voyager

    this has been sorted out by humble bundle, thank you very much for everything everyone
     
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