*Edit:* A better running log of bugs can be found here: https://docs.google.com/spreadsheets/d/1aZZ-LKRLnSBvc2EtgPlFw3Fa_jyHy98niogZEYP_ZDc/edit?usp=sharing Please, please search for your issue before reporting it. Hello everyone, Wargroove is finally released!! Of course, as with any game, you may come across some bugs or issues that you'd like to let us know about. With any issues you find please use the tips below to help us understand the problem so we can get it fixed as quickly and smoothly as possible! Reporting Tips If you're reporting a crash, please be as detailed as possible about what you were doing when it happened. This will help identify the issue much, much faster. For any other issues as well, please be as detailed as possible about what you were doing in game so we can try to reproduce Even if the issue has been reported, if you have new details please share! Please let us know which platform you are having issues with; Switch, PC, Xbox, PS4? Below is a list of issues which we've identified since the release. If you're having a problem in this list marked 'need more details' it would be helpful to provide more info - we're still working on reproducing/determining a cause for these issues. If your issue isn't listed here then please be as detailed as possible reporting it so we can review. Always check you have the newest game/system updates before reporting an issue to make sure it hasn't already been fixed! Current Version: Steam: 1.2.0 #16507 Switch: 1.2.0 #16404 Xbox: 1.2. # Make sure you have the latest version before reporting issues. The game may have been updated. Colour Key: Fixed - This issue should be resolved in the recent update/next update In Develop - Fixed or have a solution in development for a future update. Investigating - We have reproduced or confirmed this is an issue, but are still developing a solution Need More Details - We're aware of the issue, but don't yet have enough information to reproduce/fix Reports Below are some reports from this thread, consolidated to make it easier to scan if an issue has been reported or to find common threads between reports for the same issue. Cannot launch on steam: Please try some of the fixes outlined here before contacting us about this issue: - Try Launching in Administrator mode: Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam). Right click the Steam executable. Follow the above steps to set it to Run as Administrator. Restart Steam. - Make sure your Media Package is up to date or installed: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions - Make sure that Visual C++ is update to date: https://www.chip.de/downloads/Visual-C-2010-Express_24081894.html - Remove any Joysticks and XInput Flight controllers you may have plugged in We're working on a fix for this! - Make sure all your drivers are up to date, including Windows updates - Run the game in OpenGL - Run the game with the launch peramiter '--skip-intro' Right click on wargroove in your library Go to 'properties' Select 'set launch options' Type --skip-intro into the text bar. - Run sfc /scannow in the command prompt; this will find and replace any corrupted files that might be causing the issue - If you are getting error message 'GL pixel Format not available' and are on Windows 7, you probably have your monitor set to use 16 bit colour depth. Here's a guide on how to change it to 32bit: http://www.sevenforums.com/tutorials/258-color-bit-depth-display-settings.html - Error message 'Node'~' (null) at "(1:1)" is not a map type' on launch. This is caused by corrupted save files, please make sure the game saves before turning off your pc or alt-F4ing. Fix: Take out the PlayerProgress file found in %appdata%/chucklefish/Wargroove/Saves Rename the file 'playerProgress.bak', and remove the '.bak' from the name. Make sure Steam Cloud is disabled for Wargroove Relaunch the game. If this doesn't work, try removing the 'achievements' file. Don't worry, you won't lose progress here! - Error message 'Node'~Language' (null) at "(1:1)" is not a string type' on launch. Go to %appdata%\Chucklefish\Wargroove\save_local and delete the options file there If none of these work please contact us either here, or with an email to firstname.lastname@example.org with your PC specs and OS! All Platforms: Using DPad while Battle animations/FoW is active will move the cursor and change viewpoint Prologue displaying white cutscene Directional keys still work during battle animations, causing view to be off-centre when returning to map Steam: Game not launching on steam - Please see instructions above Game not launching with Windows 8.1 - Please see instructions above Crash After PC shutdown/crash - Error message 'Node'~' (null) at "(1:1)" is not a map type' on launch. - This is caused by corrupted save files, please make sure the game saves before turning off your pc or alt-F4ing. Please contact us if this happens to you. Fix: Take out the PlayerProgress file found in %appdata%/chucklefish/Wargroove/Saves Rename the file 'playerProgress.bak', and remove the '.bak' from the name. Make sure Steam Cloud is disabled for Wargroove Relaunch the game. Crackly/popping/skipping Audio Workaround: Is OBS or another Streaming software running in the background? Workaround: Disable any Virtual Audio Cable and output directly to audio device Workaround: Try launching in OpenGL? No Audio Workaround: Try launching with ' --audio-device=2 ' as a parameter in 'set launch options' of Wargroove steam properties Game crashing after controller disconnects Having 2 controllers plugged in causes game to crash when one disconnects Crash when selecting Dpad on PS4 controller Switch: Lost progress after saving System Error after losing Online match Non-Primary console crashes when returning from sleep mode Audio issues when docking/un-docking console Xbox: Unable to launch/install Might be caused by Xbox Live being down. Please check this, and restart the console. Multiplayer game crashing when user goes to home screen If you are reporting a crash, please add the 'log' text document from the folder AppData/Roaming/Chucklefish/Wargroove to your comment. These reports are not confirmed bugs, this is just a list of report posts formatted for readablity. If your issue is not listed here that doesn't mean it's not being read/acknowledged! If an issue is determined not to be a bug it will be removed from this list to keep it readable. We plan to continue to collect reports and identify issues to include in updates, but we'll need player reports to be as detailed as possible in order to properly identify/fix bugs. Our priority obviously will be any bugs which impact gameplay like crashes. While some issues have threads dedicated to them - posting details either here or in the corresponding thread would be helpful - we'll do our best to make sure any new info/workarounds are communicated in both places to make sure players can find that info easily. If you're reporting a bug which was originally reported outside the forums please make sure to add a link to the original post - we may need to contact that player directly for more details. We're going to continue monitoring these and any newly reported problems, so please provide as much information as possible for any issues you may run into! We've worked really hard on this, and hope you enjoy Wargroove! Thanks everyone!!