Resolved PC Version crashes immediately at startup

Discussion in 'Support' started by morningsong, Sep 27, 2018.

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  1. morningsong

    morningsong Space Hobo

    EDIT: Fixed it by updating the radeon drivers to latest beta. I hadn't thought to earlier because 2D game.

    i have Timespinner on Steam and I cannot start the game. When I launch it, a blank white window appears (invisible when the windows classic theme is enabled). sometimes i hear what I presume is the logo jingle for about a second but sometimes it is silent. Either way the Windows "Timespinner has stopped working" dialog pops up after a moment and the program terminates. The issue is 100% reproducible.

    My hardware/software config is as follows:

    Windows 7 x64
    2x monitors, 1 landscape 1600x1200, 1 portrait 1200x1600. The crash occurs regardless of whether either is set as primary
    Core i7-7700k
    Radeon r9 285
    32gb ram

    I am happy to provide any further information I can to debug this.
     
      Last edited: Sep 27, 2018
    • No1mportant

      No1mportant Space Hobo

      I am experiencing the same issue but I am not running from steam but rather the drm-free version from humble bundle.

      Info
      Windows 10 x64
      Single Monitor 1920x1080
      Intel(R) Core(TM) i7-2700K CPU @ 3.50 GHz
      8 GB ram
      2x NVIDIA GeForce GTX 560 Ti
       
      • LunarRayGames

        LunarRayGames Developer

        Hey No1mportant,

        Is there a CrashLog.txt adjacent to the executable? Please paste its contents here!
         
        • No1mportant

          No1mportant Space Hobo

          Unfortunately, no. No CrashLog.txt present. I did a full search on my PC on the off chance the file was somewhere else, but nothing.
           
          • LunarRayGames

            LunarRayGames Developer

            Previously when people have had this happen (the game crashes immediately with no log), the fix was to update their graphics drivers.
             
            • No1mportant

              No1mportant Space Hobo

              I'm running the latest drivers on my graphics cards. Not sure what else I can do.
               
              • LunarRayGames

                LunarRayGames Developer

                Alright, let's see if we can debug this! These will be some very weird steps, but please try!

                0. Try to open Timespinner and have it crash.
                1. Open the "Start Menu" on Windows.
                2. In the Search box, type in "Event Viewer" and select the program "Event Viewer"
                3. Navigate to the game's crash via "Windows Logs" -> "Application" -> "Error" line
                4. Paste the error text found below, here!

                [​IMG]
                 
                • BombasticMrT

                  BombasticMrT Space Hobo

                  I am having the same issue here is the info from the event viewer as suggested


                  Log Name: Application
                  Source: .NET Runtime
                  Date: 4/16/2019 12:14:08 PM
                  Event ID: 1026
                  Task Category: None
                  Level: Error
                  Keywords: Classic
                  User: N/A
                  Computer: T410-PC
                  Description:
                  Application: Timespinner.exe
                  Framework Version: v4.0.30319
                  Description: The process was terminated due to an unhandled exception.
                  Exception Info: System.AccessViolationException
                  at SDL2.SDL.SDL_GL_SwapWindow(IntPtr)
                  at Microsoft.Xna.Framework.Graphics.OpenGLDevice.SwapBuffers(System.Nullable`1<Microsoft.Xna.Framework.Rectangle>, System.Nullable`1<Microsoft.Xna.Framework.Rectangle>, IntPtr)
                  at Microsoft.Xna.Framework.Graphics.GraphicsDevice.Present()
                  at Microsoft.Xna.Framework.Game.EndDraw()
                  at Microsoft.Xna.Framework.Game.Tick()
                  at Microsoft.Xna.Framework.SDL2_FNAPlatform.RunLoop(Microsoft.Xna.Framework.Game)
                  at Microsoft.Xna.Framework.Game.Run()
                  at Timespinner.Program.Main()


                  Event Xml:
                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                  <System>
                  <Provider Name=".NET Runtime" />
                  <EventID Qualifiers="0">1026</EventID>
                  <Level>2</Level>
                  <Task>0</Task>
                  <Keywords>0x80000000000000</Keywords>
                  <TimeCreated SystemTime="2019-04-16T16:14:08.000000000Z" />
                  <EventRecordID>35177</EventRecordID>
                  <Channel>Application</Channel>
                  <Computer>T410-PC</Computer>
                  <Security />
                  </System>
                  <EventData>
                  <Data>Application: Timespinner.exe
                  Framework Version: v4.0.30319
                  Description: The process was terminated due to an unhandled exception.
                  Exception Info: System.AccessViolationException
                  at SDL2.SDL.SDL_GL_SwapWindow(IntPtr)
                  at Microsoft.Xna.Framework.Graphics.OpenGLDevice.SwapBuffers(System.Nullable`1&lt;Microsoft.Xna.Framework.Rectangle&gt;, System.Nullable`1&lt;Microsoft.Xna.Framework.Rectangle&gt;, IntPtr)
                  at Microsoft.Xna.Framework.Graphics.GraphicsDevice.Present()
                  at Microsoft.Xna.Framework.Game.EndDraw()
                  at Microsoft.Xna.Framework.Game.Tick()
                  at Microsoft.Xna.Framework.SDL2_FNAPlatform.RunLoop(Microsoft.Xna.Framework.Game)
                  at Microsoft.Xna.Framework.Game.Run()
                  at Timespinner.Program.Main()

                  </Data>
                  </EventData>
                  </Event>

                  I also got this error at aproximately the same time

                  Log Name: Application
                  Source: Application Error
                  Date: 4/16/2019 12:14:08 PM
                  Event ID: 1000
                  Task Category: (100)
                  Level: Error
                  Keywords: Classic
                  User: N/A
                  Computer: T410-PC
                  Description:
                  Faulting application name: Timespinner.exe, version: 1.0.0.0, time stamp: 0x5c592bdb
                  Faulting module name: ig4icd32.dll, version: 0.0.0.0, time stamp: 0x4f0cadc7
                  Exception code: 0xc0000005
                  Fault offset: 0x00148c53
                  Faulting process id: 0x1568
                  Faulting application start time: 0x01d4f46f5f6418c3
                  Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Timespinner\Timespinner.exe
                  Faulting module path: C:\Windows\system32\ig4icd32.dll
                  Report Id: a9922d6d-6062-11e9-a23c-f0def1212112
                  Event Xml:
                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                  <System>
                  <Provider Name="Application Error" />
                  <EventID Qualifiers="0">1000</EventID>
                  <Level>2</Level>
                  <Task>100</Task>
                  <Keywords>0x80000000000000</Keywords>
                  <TimeCreated SystemTime="2019-04-16T16:14:08.000000000Z" />
                  <EventRecordID>35178</EventRecordID>
                  <Channel>Application</Channel>
                  <Computer>T410-PC</Computer>
                  <Security />
                  </System>
                  <EventData>
                  <Data>Timespinner.exe</Data>
                  <Data>1.0.0.0</Data>
                  <Data>5c592bdb</Data>
                  <Data>ig4icd32.dll</Data>
                  <Data>0.0.0.0</Data>
                  <Data>4f0cadc7</Data>
                  <Data>c0000005</Data>
                  <Data>00148c53</Data>
                  <Data>1568</Data>
                  <Data>01d4f46f5f6418c3</Data>
                  <Data>C:\Program Files (x86)\Steam\steamapps\common\Timespinner\Timespinner.exe</Data>
                  <Data>C:\Windows\system32\ig4icd32.dll</Data>
                  <Data>a9922d6d-6062-11e9-a23c-f0def1212112</Data>
                  </EventData>
                  </Event>
                   
                    Last edited by a moderator: Apr 17, 2019
                  • LunarRayGames

                    LunarRayGames Developer

                  • BombasticMrT

                    BombasticMrT Space Hobo

                    my graphics hardware is very limited. it is possible that the graphics card in my laptop simply does not support the game. :(
                     
                    • LunarRayGames

                      LunarRayGames Developer

                      Oooh noo!! I'm so sorry to hear that :(
                       
                      • bohemian_poet

                        bohemian_poet Space Hobo

                        I'm also running into this issue. When I try to launch the game from steam, nothing happens besides a crash log being generated in the game's folder.

                        Here are my computer's specs:

                        Processor: Intel Core I7 - 4790 CPU @ 3.6 GHz
                        16 GB RAM
                        Single Monitor 1920 x 1080
                        Windows 10 x64
                        NVIDIA GTX 970

                        And here are the contents of the crash log:

                        System.NotSupportedException: Unrecognized window depth/stencil format!
                        at Microsoft.Xna.Framework.Graphics.OpenGLDevice..ctor(PresentationParameters presentationParameters, GraphicsAdapter adapter)
                        at Microsoft.Xna.Framework.SDL2_FNAPlatform.CreateGLDevice(PresentationParameters presentationParameters, GraphicsAdapter adapter)
                        at Microsoft.Xna.Framework.Graphics.GraphicsDevice..ctor(GraphicsAdapter adapter, GraphicsProfile graphicsProfile, PresentationParameters presentationParameters)
                        at Microsoft.Xna.Framework.GraphicsDeviceManager.Microsoft.Xna.Framework.IGraphicsDeviceManager.CreateDevice()
                        at Microsoft.Xna.Framework.GraphicsDeviceManager.get_GraphicsDevice()
                        at Microsoft.Xna.Framework.Game.InitializeGraphicsService()
                        at Microsoft.Xna.Framework.Game.DoInitialize()
                        at Microsoft.Xna.Framework.Game.Run()
                        at Timespinner.Program.Main(String[] args)


                        Thanks in advance for any help getting this to run on my machine.
                         
                        • LunarRayGames

                          LunarRayGames Developer

                        • bohemian_poet

                          bohemian_poet Space Hobo

                          Uninstalling then reinstalling my Nvidia drivers completely fixed the issue. Thanks.
                           
                          • LunarRayGames

                            LunarRayGames Developer

                            Awesome, glad you got it resolved!
                             
                            • Pangaea

                              Pangaea Forum Moderator

                              Marking as resolved.
                               

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