Missing 20 Hours of Progress

Discussion in 'Support' started by vancrabigail, Jan 17, 2017.

  1. vancrabigail

    vancrabigail Space Hobo

    I am a mac user, running current software.

    I recently began having issues with steam when launching my game from the desktop shortcut icon. I received a message saying that steam could not connect to my account and was unable to access files. I was able to bypass the error message for a few days and access my game by closing this message and simply clicking the icon on my desktop a second time.

    Today however, when I attempted to open my game from the shortcut icon on my desktop, a menu popped up asking me to configure my save files. It asked me to chose between the save on the steam cloud (older) and local files (newer). I chose the cloud files thinking it would be the correct choice. Upon opening the game afterwards I realized that only 32.9 of my 52 hours were appearing and my recent progress is lost. In my library on steam however, it still says that I have 52 game play hours on file, despite only being able to access 32.9 within the game itself.

    I would also like to add that I have tried the following already and they did not work:
    -clearing download cache within steam
    -opening game directly from within steam application
    -uninstalling steam and reinstalling
    -deleting desktop icon completely

    Is there any way I can recover my lost progress? If so, a detailed description or resource would be very very much appreciated!

    Thanks so much to anyone with advice!
    • Obesius

      Obesius Big Damn Hero

      I believe steam replaced the game files, so yeah you lost the progress, you can check the appdata folder (where the saves are) in case you have a backup.

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