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Known technical problems and possible solution

Discussion in 'Support' started by lowbro, Feb 26, 2016.

  1. lowbro

    lowbro Intergalactic Tourist

    Hello. This is a collection of known problems which prevent you from playing the game, and possible solutions to them. I try and update this post to keep it as helpful as possible, considering posts in this forums and ongoing discussions in the chat.

    Common Solutions:
    1. Clear steam game cache.
    2. Reinstall the game.

    0001 - Problem: The game crashes as it attempts to save for the first time (after the Intro) (reported by ??? in IRC)
    Crash Log: http://puu.sh/nmxdj/320f99219e.png
    Solution 1: Installing to some other drive than E: (or to any drive than the one the game is installed on)

    0002 - Problem: Steam goes into "Not responding..." after attempt to start the game. (reported by ??? in IRC)
    Solution 1: Reinstall the game.

    0003 - Problem: "This game has stopped responding" after hitting "Play" in Steam (reported by ??? in IRC)
    Solution: ???
    Note: It was an audio error thrown by a microsoft library, as far as I remember.
    Note: Maybe related to 0002? Solution 1 did not work.

    0004 - Problem: I can't find the Soundtrack DLC (reported by ALL OF US, APE. WHERE'S THE STUFF?)
    Note: ;)
    Solution: ???
    Note: Seems to be a steam/server problem and will be solved shortly. Hopefully. APE! DAT COST US ANOTHER FIVER!

    0005 - Problem: Crash after attempt to save after adopting (first) pet (reported by ytug in IRC)
    Note: User seemed to be unable to find any error log in his %appdata%.
    Solution: ???

    In hope that ConcernedApe does not take the 4-digit problem identifier too personal :p

    lowbro
     
      Last edited: Feb 27, 2016

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