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Closed Key not registering?

Discussion in 'Starbound Support' started by standardt0aster505, Dec 3, 2013.

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  1. standardt0aster505

    standardt0aster505 Big Damn Hero

    I can't seem to redeem my pre-order key from the humble bundle key page. When I click the button that shows my key and says "Follow the above access link to redeem your Starbound Silver Tier" it brings me to this page: http://playstarbound.com/redeem/XXXXX-XXXXX-XXXXX/. It says "Something went wrong! It seems like the link you followed does not correspond to a valid pre-order ticket." It has a box where I can enter my code but when I try, it just brings me back to the same page. I pre-ordered a long time ago thinking I could only redeem it once the beta was out, but I found out I couldn't, if that has anything to do with it.
     
    Last edited by a moderator: Dec 4, 2013
    standardt0aster505, Dec 3, 2013
    #1
  2. krawky398

    krawky398 Ketchup Robot

    It's been said that the database has been having issues with heavy load today, which is causing this issue to happen to a good few people. I think all you can do right now is wait.
     
    krawky398, Dec 3, 2013
    #2
  3. Ordona

    Ordona Former Staff

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    It should be fine now.
     
    Ordona, Dec 4, 2013
    #3
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