1. Welcome to the Starbound support forums. Please check the support FAQs before posting: http://playstarbound.com/support

Closed Just got the email receipt, but no Humble bundle email?

Discussion in 'Starbound Support' started by FoxBLU, Apr 20, 2013.

Thread Status:
Not open for further replies.
  1. FoxBLU

    FoxBLU Phantasmal Quasar

    Title explains it, I preordered gold edition, I got the receipt but no Humble email, does it come later?
  2. Patchouli

    Patchouli Scruffy Nerf-Herder

    Have you checked your spam folder? Sometimes it goes to that, I'm not entirely sure why.

    Not sure if you already thought of looking there or not, but just making sure.
  3. FoxBLU

    FoxBLU Phantasmal Quasar

    It's not there, I'll email the humble bundle guys
  4. Elegroth

    Elegroth Orbital Explorer

    Same thing happened to me a few minutes ago. Guess we ordered at a bad time.

    EDIT: I just used the key resender. Worked fine for me.
    FoxBLU likes this.
  5. Baddy

    Baddy Space Hobo

    When you go to the humble bundle website you can go to the FAQ and click on email resender, I had the same problem yesterday and this is how I fixed it
  6. FoxBLU

    FoxBLU Phantasmal Quasar

    We received a request to resend your Humble keys. However, we do not have any keys on
    record for this email address. If you may have used a different email address when you
    made your purchase, try entering it into the key resender page. Otherwise, please
    contact us by emailing contact@humblebundle.com and our support staff will sort things
    out as soon as possible.

    If you did not initiate this request, please disregard this message.

    The Humble Bundle Team

  7. Elegroth

    Elegroth Orbital Explorer

    Check the email you used from the Google Checkout email and, if it's the same, email them. That's crap though. $45 spent and nothing to show for it.
  8. FoxBLU

    FoxBLU Phantasmal Quasar

    I used Paypal
  9. Elegroth

    Elegroth Orbital Explorer

    Then the Paypal email I guess. Sorry, I guess I automatically assumed you used Google Checkout, lol.

    EDIT: I would send them an email with the transaction ID that PayPal should have included in the email. That's what they recommend doing if they can't retrieve it.
  10. FoxBLU

    FoxBLU Phantasmal Quasar

    It's fine, I sent an email down Humble's way including the transaction ID, I have to get this sorted today though, I don't think I'll have any internet for like 4 days 'cuz I'm going on holiday
  11. Elegroth

    Elegroth Orbital Explorer

    O.O That sucks. I'm not sure how long I could survive without internet. xD Hopefully they get back to you quickly. They're usually quick on the return.
  12. FoxBLU

    FoxBLU Phantasmal Quasar

    Update: No sign of an email from neither parties yet :cool:
  13. Elegroth

    Elegroth Orbital Explorer

    Got it?!
  14. FreeSmile

    FreeSmile Phantasmal Quasar

    I believe so, look at his badge :)
  15. Elegroth

    Elegroth Orbital Explorer

    That's why I posted, lol. At least things got resolved.
  16. FoxBLU

    FoxBLU Phantasmal Quasar

    All resolved :)
    Elegroth likes this.
  17. Nick "Mad Russian"

    Nick "Mad Russian" Intergalactic Tourist

    Greetings gentlemen, this sunday got a gift from my friend. Starbound, and I needed to redeem it with humblebundle. Well, typed down all the needed data and in the end didn't get any email. The email was correct. Tryed the key resender, got no emails... No even the autoresponse onece. Sent a petition, another one and another one. Sent the ID, everything... It's been 4 days already, and I can't get any feedback.
    I don't have any filters set up.
    WTF HumbleBundle
Thread Status:
Not open for further replies.

Share This Page