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Having multiplayer "desync" issues? Please fill this form to help us solve it!

Discussion in 'Support' started by Shubeans, Mar 11, 2019.

  1. Shubeans

    Shubeans QA Wizard Chucklefish

    Hey everyone,

    We are currently aware of an issue were during a multiplayer game one user will report that no activity is happening during matches despite all users being active in the match and taking turns. This causes the game to ultimately freeze as no one can continue.
    ie: Player 1 and 2 report that it is player 3's turn, but player 3 states that it is player 2's turn still.

    If you are experiencing this, please fill out this form: https://goo.gl/forms/HftNW7xRsvlrudjv2 to the best of your abilities from the point of view of the player who had the issue happen to them.

    Please note that this survey is NOT about the issue where you are stuck in a Quick Match loop. This is a separate problem, which we are also currently fixing.

    Thank you for your patience with this problem, hopefully with everyone's help and feedback we'll get it fixed as quickly as we can!
     

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