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Game does not respond

Discussion in 'Starbound Support' started by fawkess, Dec 11, 2016.

  1. fawkess

    fawkess Void-Bound Voyager

    In the game, I changed the resolution I put into window mode and created my character, then
    I tried to enter the world and the game stopped responding.

    I was on Windows 7 Ultimate 32bit Basic Theme
     
  2. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    Please attach the full log located in your storage directory. It's named starbound.log (will show up as "starbound" when you don't have file extensions shown). There are also more logs (.1-.5). These are logs from the sessions before. If you didn't had start the game after the error i don't need them. Use the "Upload a File" button to select and attach the log.

    ~ Iris ~
     
  3. fawkess

    fawkess Void-Bound Voyager

    I'm sorry but I can not find this file
    Has starbound.exe starbound_server but does not have starbound.log :(
     
  4. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    It's in the storage folder. Not win32 or win64.

    ~ Iris ~
     
  5. fawkess

    fawkess Void-Bound Voyager

    Ah okay, I understand.
     

    Attached Files:

  6. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    Hm the log doesn't show any error. Is it the log from the session it happened? Do you have any other software running besides starbound?

    ~ Iris ~
     
  7. fawkess

    fawkess Void-Bound Voyager

    I open the normal game gives some start fights, then I created the character and went to enter the game.
    The first time I walked in I got a lot and could not do anything.
    I uninstalled and reinstalled, so the game just stopped working when I tried to log in.
     
  8. fawkess

    fawkess Void-Bound Voyager

    Do you know what the problem is? I'm sorry if you do not understand very well, it's because I'm Brazilian and I have some difficulties of dealing with English yet
     
  9. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    Which other software is running besides Starbound? Anything with an own overlay and stuff (overwolf, plays.tv, stuff like this)
    Also please provide a log from the session when it happened. The log you provided only shows that the game was opened and closed without any error like i stated earlier.

    ~ Iris ~
     
  10. fawkess

    fawkess Void-Bound Voyager

    Just google chrome open but for sure it is not the cause of the problem. I open the game normally and create the character, right after that click on the character and the game stops working and soon after that error appears in the attachment.
     

    Attached Files:

  11. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    I need the log of this session.

    ~ Iris ~
     
  12. fawkess

    fawkess Void-Bound Voyager

    Are you there
     

    Attached Files:

  13. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    Uhm what are your pc specs :eek:

    ~ Iris ~
     
  14. Charlatan

    Charlatan Parsec Taste Tester

    Not sure if I'm helping, but all I see here compared to a normal 32-bit application log starting out a new game, is that the access violation happens exactly when SAIL is supposed to talk for the first time.

    And V-Sync failing for unknown reasons.
     
    Iris Blanche likes this.
  15. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    I assume that the gpu (or in this case apu) is too weak. Although the full specs could be helpful to have a better overview about the whole setup.

    ~ Iris ~
     
    Charlatan likes this.
  16. fawkess

    fawkess Void-Bound Voyager

    When I saw the minimum requirements on steam my pc did not seem to be so weak with the game, but thanks for the support Iris
    you were very helpful.
     
  17. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    i'm not 100% sure if it is your apu at all. lol
    your specs can still be helpful. also check for driver updates.

    ~ Iris ~
     
  18. fawkess

    fawkess Void-Bound Voyager

    All good thank you so much
     
  19. Iris Blanche

    Iris Blanche Pudding Paradox Forum Moderator

    Does that mean it works now?

    ~ Iris ~
     
  20. fawkess

    fawkess Void-Bound Voyager

    No, but thanks for trying to help.
     

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