1. Lose your pre-order key? Try using Humble's key resender. Also, please check the support FAQs before posting: http://playstarbound.com/help/

Notice CAN'T LAUNCH STARBOUND? Read this!

Discussion in 'Support' started by mollygos, Jul 23, 2016.

  1. Isinfier

    Isinfier Space Hobo

    Right, picked the game up today and tried to take it out for a spin; crashing on the initial loading section (the chuckling fish thing?) without an error message.

    I've run through the options suggested in the OP (deleting the directory and performing a fresh install, checking Visual C++ 2015 and repairing it/updating it, ensuring my graphics drivers are up-to-date). I've tried everything that's been put forwards to no avail, and it's left me contemplating making a refund request.

    Is there anyway I can force/locate an error log in the files? I would like to at least play the game a bit.
     
  2. lazarus78

    lazarus78 The Waste of Time

    The game always makes a log regardless of if it crashes or not, and saves it in the starbound storage folder (Wherever you installed it)
     
  3. Isinfier

    Isinfier Space Hobo

    I'm assuming these are what I'm looking for then?

    upload_2018-8-28_10-50-40.png
     

    Attached Files:

  4. lazarus78

    lazarus78 The Waste of Time

    Your player metadata file is messed up. Go into the player folder and delete it.
     
  5. Isinfier

    Isinfier Space Hobo

    I made it past the logo now, only to crash at the main menu proper.

    EDIT: Nope, even that worked temporarily.


    upload_2018-8-28_18-6-29.png


    Bizarrely, the game will load fine if I run it as an administrator from the 64bit executable. This isn't ideal, as I was counting on earning those Steam achievements...
     
  6. lazarus78

    lazarus78 The Waste of Time

    If its crashing in a different place, then we need the new log.
     
  7. Isinfier

    Isinfier Space Hobo

    Updated log.
     

    Attached Files:

  8. lazarus78

    lazarus78 The Waste of Time

    Still saying there is a problem with your metadata file.

    Try copying the player folder somewhere, then clear it out of any existing files.

    Could you also upload your metadata file? Im curious what is in it.
     
  9. Isinfier

    Isinfier Space Hobo

    It won't let me upload the file directly onto the website, so I've thrown it on a Google Drive link here.
     
  10. lazarus78

    lazarus78 The Waste of Time

    Seems like perhaps the game can't properly access the metadata file, perhaps a permissions issue. Hard to diagnose without seeing things first hand.

    Is the file set to read only?
     
  11. Isinfier

    Isinfier Space Hobo

    From the looks of it, no.


    upload_2018-8-28_21-40-34.png


    I'm beginning to feel like there's not going to be an easy solution.
     
  12. lazarus78

    lazarus78 The Waste of Time

    The only remaining thing I can think of is a permissions issue. You said it works fine when you run as admin, correct? I don't know what would cause that to affect only one file though.
     
  13. Isinfier

    Isinfier Space Hobo

    I decided to take a whack at the Steam subfolder permissions using this guide, but that still doesn't seem to have resolved the issue. At this stage I'm going to have to seriously consider asking for a refund.
     
  14. lazarus78

    lazarus78 The Waste of Time

  15. Isinfier

    Isinfier Space Hobo

    Huh, apparently that's completely solved it now. That's... annoying. Bugger to Discord, then.

    Thank you for your time! \o
     
  16. lazarus78

    lazarus78 The Waste of Time

    Glad you got it resolved. I just happened on that post and the circumstances seemed the same so I figured it was worthwhile to suggest.
     
  17. PrinceZodiac

    PrinceZodiac Intergalactic Tourist

    Sorry, misunderstood what that meant. How do I post a log?
     
  18. TheHiveMind42

    TheHiveMind42 Space Hobo

    Hi, new here. Same problem, same question. Any help would be greatly appreciated
     
  19. lazarus78

    lazarus78 The Waste of Time

    In the starbound folder, where the game is installed, there is a folder labeled "storage". In there are 5 files called starbound.log. The very first one is the file we need.
     
  20. TheHiveMind42

    TheHiveMind42 Space Hobo

    is this correct?
     

    Attached Files:

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