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Closed Starbound 4-pack keys not working properly

Discussion in 'Starbound Support' started by dogmachines, Apr 13, 2013.

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  1. dogmachines

    dogmachines Space Hobo

    I bought a 4 pack of the Pixel Pack, however the links that should go to the redemption pages all display "
    https://humblebundle.com{0}
    ". I only have this issue with the four pack, I bought a Gold tier for myself, and the key displayed fine.
     
  2. Rekalty

    Rekalty Friend of the Night

    Looking in the IRC, they seem to be aware of this and are working with Humble to sort it out.
     
  3. dogmachines

    dogmachines Space Hobo

    Thanks for the quick reply, and sorry for the delay with my own response.
     
  4. Vigridr

    Vigridr Aquatic Astronaut

    I hope its fixed soon. I'm ready to listen to the soundtrack. :whistle:
     
  5. KirasiN

    KirasiN Existential Complex

    Worked for me, hope your problem get's solved.
     
  6. Vigridr

    Vigridr Aquatic Astronaut

    Well I am having the same problem as dogmachines. All 4 links are just https://humblebundle.com{0}. Not sure why yours worked and ours didn't.
     
  7. KirasiN

    KirasiN Existential Complex

    When did you preorder it? I did 8 hours ago, maybe it's a recent problem.
     
  8. Vigridr

    Vigridr Aquatic Astronaut

    Probably about 30 minutes ago. You're probably right, must be a recent thing.
     
  9. mxpsych

    mxpsych Subatomic Cosmonaut

    I just preordered a 4-pack pixel tier and the same thing happened to me, broken humble links.

    EDIT: I used Amazon Payments if that helps track down the problem.
     
  10. Vigridr

    Vigridr Aquatic Astronaut

    As did I.
     
  11. OmnipotentEntity

    OmnipotentEntity Code Monkey Forum Administrator

    Hi there, the issue is that humble bundle *ACTUALLY RAN OUT* of 4-pack keys. We're having them generate more, and you should receive them via e-mail within the next few hours.

    No action is required on your end. However, if you do not get your keys in about 3-5 hours, please let us know.
     
    mxpsych likes this.
  12. Vigridr

    Vigridr Aquatic Astronaut

    Ok thanks for the update.
     
  13. mxpsych

    mxpsych Subatomic Cosmonaut

    Thanks! I wasn't too worried :)
     
  14. Vigridr

    Vigridr Aquatic Astronaut

    Have to go to bed now, but I still havent gotten my email. :zzz:

    EDIT: Scratch that, just checked the humble bundle after email and they are actual links now.
     
  15. OmnipotentEntity

    OmnipotentEntity Code Monkey Forum Administrator

    Hey sorry about that. I can confirm that the issue is resolved as of right now. Unfortunately, I misjudged humble's actions in this instance. They did not send e-mails, because they have a policy of not sending e-mails to people unless completely necessary.
     
  16. mxpsych

    mxpsych Subatomic Cosmonaut

    The link was fixed for me! Thanks!
     
  17. trillian

    trillian Void-Bound Voyager

    I know this was months ago but I'm having issues. All the keys got assigned, one to me. The 3 other people who were in on the 4 pack got their keys and redeemed them just fine. I go to redeem mine and it keeps bringing me back to the 4-pack page, not my individual key. So I put in my email to get it emailed to me, and they email me the 4 pack page each time :( I don't even know what to do.
     
  18. OmnipotentEntity

    OmnipotentEntity Code Monkey Forum Administrator

    I will ask.

    EDIT: Everything is working on our end. PM me.
     
    Last edited: Dec 6, 2013
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