1. Lose your pre-order key? Try using Humble's key resender. Also, please check the support FAQs before posting: http://playstarbound.com/help/

Important HOW TO SUBMIT BUG REPORTS

Discussion in 'Support' started by mollygos, Jul 26, 2016.

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  1. mollygos

    mollygos Super Community Manager IV Arcade Edition Chucklefish

    When reporting bugs to us, following a few simple rules can help make bugs much easier to identify and fix!
    1. See if you can trigger the bug again by repeating what you did.
    2. Submit each bug in its own thread. Only reply to an existing thread if you are absolutely certain that you have the same bug.
    3. Give your thread a descriptive and specific title. "Crash" is not specific, whereas (for example) "Game crashes when the load game menu opens" is.
    4. Include as much relevant information in the body of your post as you can (see below).
    What to include in your report
    When reporting bugs to us, including a few bits of extra information can help a lot. Try to include:
    • What happened? Did the game crash, freeze / lock up, or just do something wrong (e.g. monster dropped unexpected item)? What did you expect to happen here?
    • What were you doing in the game at the time? (e.g. killing a Poptop, accepting a quest from a colonist)
    • Whether you were able to trigger the bug again by repeating what you did.
    • Your operating system name and version.
    • Are you using any mods? If so, which ones?
    • Whether you're in full screen or windowed mode.
    • If the game crashed, attach (or link) your error logs. These can be found in
      • Windows – Steam/SteamApps/common/Starbound/starbound.log
      • Mac – /Users/USER/Library/Application Support/Steam/*/Starbound.app/Contents/MacOS/starbound/storage/
      • Linux ~/.local/share/Steam/SteamApps/common/Starbound/storage/starbound.log

    Example bug report

     
    Geth270, Axe Garian and ErebusAmauro like this.
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