1. Lose your pre-order key? Try using Humble's key resender here. Also, please check the support FAQs before posting: http://playstarbound.com/support/

Important PRE-ORDER PROBLEMS: Missing e-mails? Lost keys?

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

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Important PRE-ORDER PROBLEMS: Missing e-mails? Lost keys?

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

  1. mollygos

    mollygos Super Community Manager IV Arcade Edition Starbound Developer

    We get lots of e-mails regarding missing e-mails, changed e-mails or people who otherwise can't recall if they have pre-ordered or can't remember which e-mail they used to do so.

    Use the Humble E-mail Re-sender tool first!

    If that doesn't work, you can take the following steps.

    1. Find your purchase receipt from your payment provider (Paypal, Google Wallet or Amazon Payments).
    If it's no longer in your e-mail, go to your payment provider's website and find the receipt in your purchase history.

    2. Look for a transaction ID. It's a 13-character code beginning with an X.
    Other useful info on the receipt would include date of purchase.

    3. E-mail support@chucklefish.org with your transaction ID and briefly describe your problem.

    We'll get back to you ASAP! Hold tight please, as we're absolutely swamped with e-mails. We're not ignoring you!
      laughinstok, Kyarco, ceytan and 7 others like this.
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