1. Lose your pre-order key? Try using Humble's key resender here. Also, please check the support FAQs before posting: http://playstarbound.com/support/

Important CRASH REPORTS: Post 'em here.

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

Important CRASH REPORTS: Post 'em here.

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

  1. mollygos

    mollygos Community Manager Starbound Developer

    In these initial stages of beta, please be aware that crashes are going to happen. Character saves are going to have to periodically be wiped with updates. Bugs will occur. Please bear with us as we fix these issues and don't get too attached to your characters. ;)

    HOW TO REPORT CRASHES

    1. What were you doing at the time of your crash?
    2. What are your system specs? Find your system specs
    3. Find your crash log. It's a file called starbound.log located in your Starbound directory, which you can find by right-clicking the game in Steam and clicking Properties -> Local Files -> Browse Local Files.

    4. Open up the crash log, CTRL+C its contents and upload them to Pastebin. Paste the link in this thread.
    Last edited: Dec 4, 2013
    domu452, lezvamp, enjoidude and 12 others like this.
  2. Uglynator

    Uglynator Aquatic Astronaut

  3. lorddusk

    lorddusk Space Spelunker

  4. Xqisit

    Xqisit Master Chief

    Downloaded game on Steam, went to Multiplayer. I then created a character, and then clicked "join server" WITHOUT entering any server information. This caused the game to crash, and when I try to start up the game again, I see no main menu. I've deleted local files and re-installed, but I still get no menu. Like this: http://i.imgur.com/SvKAxqk.png


    LOG: http://pastebin.com/ajZTCAQ4

    SPECS:

    Latest Retina Macbook
    Mac OSX 10.9
    16gb RAM
    2.6ghz

    Keep up the great work guys. :)
  5. mrsmexypants

    mrsmexypants Seal Broken

    Same but i cannot find the star bound.log. I'm running off mac
    osx lion 10.7.5 with a 2.4 ghz intel core i5
    4gb ram 1333 mhz ddr3
    I was running star bound off steam, i clicked play then it crashed. It said that starbound closed unexpectedly.
  6. CrateMuncher

    CrateMuncher Big Damn Hero

    GhostGX, Talkashie, Kas and 19 others like this.
  7. BigMistake

    BigMistake Master Chief

    1. Launching Starbound through the launcher. The window opened, Chucklefish logo appeared, sound was played, logo became smaller, Steam popup in lower right corner, and the game froze.
    2. http://pastebin.com/zdgWiPb7
    3/4. http://pastebin.com/W2jWq185


    Edit: WAIT A FEW MINUTES IF IT FREEZES. WORKS FOR ME
    Last edited: Dec 4, 2013
  8. Sheepson

    Sheepson Aquatic Astronaut

    Attached Files:

    agaruna, Patrick, Luc287 and 2 others like this.
  9. Jayux

    Jayux Astral Cartographer

    When I went to multiplayer I clicked Join Server just for fun even though I had no server to join and the game crashed completely.
    Aderaen likes this.
  10. thedemonkid95

    thedemonkid95 Lucky Number 13

    mine is doing the same it just freezes when the steam community tab displays
    vogel likes this.
  11. BlueTJLP

    BlueTJLP Orbital Explorer

    If you press ALT+ENTER, then the game crashes. :)
  12. Zutphen

    Zutphen Orbital Explorer

    Yo, Macbook user here.

    When I click [Play] on steam, I immediately get this crash report.
    -------------------------------------

    Process: launchd [36959]
    Path: /Users/USER/Library/Application Support/Steam/*/Starbound.app/Contents/MacOS/starbound
    Identifier: com.chucklefish
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: launchd [143]

    Date/Time: 2013-12-04 11:16:31.622 -0800
    OS Version: Mac OS X 10.7.5 (11G63)
    Report Version: 9

    Interval Since Last Report: 155161 sec
    Crashes Since Last Report: 6
    Per-App Crashes Since Last Report: 4
    Anonymous UUID: A9FC8672-252F-47BD-89AF-EA030745F4BF

    Crashed Thread: Unknown

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fc01028

    Backtrace not available

    Unknown thread crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028
    Logical CPU: 1

    Binary images description not available


    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 14957
    thread_create: 0
    thread_set_state: 51

    Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.51f53
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
    USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1002, 0x04100000 / 2
    USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x0204, 0x04110000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth Module, apple_vendor_id, 0x8218, 0x06130000 / 3
    King_JMS_2, Tank11, TheEman7 and 7 others like this.
  13. Legobuilder123

    Legobuilder123 Orbital Explorer

    crashes on startup, i cant even get past the logo before windows detects a problem and freezes the game
  14. onetimecake

    onetimecake Space Spelunker

    I was trying to fire the hunting bow in an angle to the left pointing up at the sky when i let go of RMB Starbound closed.

    Spec:
    OSX 10.8.5
    Processor 2.5 GHz Intel Core i5
    Memory 4 GB 1600 MHz DDR3

    LOG: http://pastebin.com/rnBH7QGx
    TheFellow and Xentriarc like this.
  15. Rainbow Dash

    Rainbow Dash Spaceman Spiff

    game crashes as soon as it starts, cant get past chuckle fish screen
    MistaMonsta, vogel, AnnieCZE and 9 others like this.
  16. Quantum Jump

    Quantum Jump Master Chief

    The game stopped responding on the Chucklefish splash screen, then crashed. System specs:
    i5-3570k @3.40GHz processor
    8 GB RAM
    ASUS HD7850 Graphics card
    Crash log: http://pastebin.com/DeVa1duY
    Matthew likes this.
  17. Prince Komic

    Prince Komic Tentacle Wrangler

    Same here:
    Process: launchd [2745]
    Path: /Users/bjaquez/Library/Application Support/Steam/SteamApps/common/Starbound/Starbound.app/Contents/MacOS/starbound
    Identifier: com.chucklefish
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: launchd [92]

    Date/Time: 2013-12-04 14:28:24.425 -0500
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 55080 sec
    Crashes Since Last Report: 7
    Per-App Crashes Since Last Report: 7
    Anonymous UUID: DECB21BC-D3F0-4031-B2A9-B6B938E187F8

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff8
    Crashed Thread: Unknown

    Backtrace not available

    Unknown thread crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0xfffffffffffffff8

    Binary images description not available


    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
    Serial ATA Device: HL-DT-ST DVDRW GS23N
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: USB Optical Mouse, 0x192f (Avago Technologies, Pte.), 0x0416, 0xfa140000 / 6
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 9
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: USB Keyboard, 0x04f2 (Chicony Electronics Co., Ltd.), 0x0833, 0xfd130000 / 5
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
  18. Koukol

    Koukol Orbital Explorer

    Hey. Just got the bow. It's night on my planet. Went a bit east of my spawning position, spotted by a monster. My bow had been armed for a couple of seconds prior. Crashes when I release the mouse button, to shoot.

    log : http://pastebin.com/PKHiGfuV
    specs : Apple MBP Retina 15 inch, late 2013
    16 Go 1600 Mhz DDR3
    Intel Iris Pro 1024 Mo
    NVIDIA Geforce GT 750M 2048 Mo
    OS X 10.9

    EDIT: bug has been reproduced by me
    EDIT2 bug reproduced every time I arm the bow in sight of an attacking creature
    Last edited: Dec 4, 2013
  19. Desert_Rose

    Desert_Rose Bee's Apartment

    cant get past chucklefish logo on the very startup o.o windows 7 64 bit here o.o and my pc should be well beyond able to handle it o.o
    SplinketSnake and Axelth like this.
  20. Cyriel

    Cyriel Zero Gravity Genie

    Game freezes after the chucklefish logo appears in both normal and opengl mode.

    Specs:
    WinXP 32 Home
    Nvidia GeForce 9600 GT 1024 MB edition
    2 GB ram
    Creative X-Fi audigy live soundcard.

    Verified the steam files without without error.

    Trying to start a server results similarly. No logo shows up, the command window just stops on loading a particular item and fails to continue.

    Tried changing resolutions in the first logfile that had any mention of resolutions but got changed back automatically and the game window forces it back to it's original resolution.

    Logfiles:

    Attached Files:

    Last edited: Dec 4, 2013

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