1. Lose your pre-order key? Try using Humble's key resender here. Also, please check the support FAQs before posting: http://playstarbound.com/support/

Important CRASH REPORTS: Post 'em here.

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

Important CRASH REPORTS: Post 'em here.

Discussion in 'In-Game & Billing Support' started by mollygos, Dec 4, 2013.

  1. mollygos

    mollygos Super Community Manager IV Arcade Edition Starbound Developer

    In these initial stages of beta, please be aware that crashes are going to happen. Character saves are going to have to periodically be wiped with updates. Bugs will occur. Please bear with us as we fix these issues and don't get too attached to your characters. ;)

    HOW TO REPORT CRASHES

    1. What were you doing at the time of your crash?
    2. What are your system specs? Find your system specs
    3. Find your crash log. It's a file called starbound.log located in your Starbound directory, which you can find by right-clicking the game in Steam and clicking Properties -> Local Files -> Browse Local Files.

    4. Open up the crash log, CTRL+C its contents and upload them to Pastebin. Paste the link in this thread.
      Last edited: Dec 4, 2013
      domu452, lezvamp, enjoidude and 12 others like this.
    • Uglynator

      Uglynator Aquatic Astronaut

    • lorddusk

      lorddusk Space Spelunker

    • Xqisit

      Xqisit Master Chief

      Downloaded game on Steam, went to Multiplayer. I then created a character, and then clicked "join server" WITHOUT entering any server information. This caused the game to crash, and when I try to start up the game again, I see no main menu. I've deleted local files and re-installed, but I still get no menu. Like this: http://i.imgur.com/SvKAxqk.png


      LOG: http://pastebin.com/ajZTCAQ4

      SPECS:

      Latest Retina Macbook
      Mac OSX 10.9
      16gb RAM
      2.6ghz

      Keep up the great work guys. :)
      • mrsmexypants

        mrsmexypants Seal Broken

        Same but i cannot find the star bound.log. I'm running off mac
        osx lion 10.7.5 with a 2.4 ghz intel core i5
        4gb ram 1333 mhz ddr3
        I was running star bound off steam, i clicked play then it crashed. It said that starbound closed unexpectedly.
        • CrateMuncher

          CrateMuncher Big Damn Hero

          GhostGX, Talkashie, Kas and 19 others like this.
        • BigMistake

          BigMistake Master Chief

          1. Launching Starbound through the launcher. The window opened, Chucklefish logo appeared, sound was played, logo became smaller, Steam popup in lower right corner, and the game froze.
          2. http://pastebin.com/zdgWiPb7
          3/4. http://pastebin.com/W2jWq185


          Edit: WAIT A FEW MINUTES IF IT FREEZES. WORKS FOR ME
            Last edited: Dec 4, 2013
          • Sheepson

            Sheepson Void-Bound Voyager

            Attached Files:

            agaruna, Patrick, Luc287 and 2 others like this.
          • Jayux

            Jayux Astral Cartographer

            When I went to multiplayer I clicked Join Server just for fun even though I had no server to join and the game crashed completely.
              Aderaen likes this.
            • thedemonkid95

              thedemonkid95 Lucky Number 13

              mine is doing the same it just freezes when the steam community tab displays
                vogel likes this.
              • BlueTJLP

                BlueTJLP Orbital Explorer

                If you press ALT+ENTER, then the game crashes. :)
                • Zutphen

                  Zutphen Orbital Explorer

                  Yo, Macbook user here.

                  When I click [Play] on steam, I immediately get this crash report.
                  -------------------------------------

                  Process: launchd [36959]
                  Path: /Users/USER/Library/Application Support/Steam/*/Starbound.app/Contents/MacOS/starbound
                  Identifier: com.chucklefish
                  Version: ??? (???)
                  Code Type: X86-64 (Native)
                  Parent Process: launchd [143]

                  Date/Time: 2013-12-04 11:16:31.622 -0800
                  OS Version: Mac OS X 10.7.5 (11G63)
                  Report Version: 9

                  Interval Since Last Report: 155161 sec
                  Crashes Since Last Report: 6
                  Per-App Crashes Since Last Report: 4
                  Anonymous UUID: A9FC8672-252F-47BD-89AF-EA030745F4BF

                  Crashed Thread: Unknown

                  Exception Type: EXC_BAD_ACCESS (SIGSEGV)
                  Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fc01028

                  Backtrace not available

                  Unknown thread crashed with X86 Thread State (64-bit):
                  rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
                  rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
                  r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
                  r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
                  rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028
                  Logical CPU: 1

                  Binary images description not available


                  External Modification Summary:
                  Calls made by other processes targeting this process:
                  task_for_pid: 1
                  thread_create: 0
                  thread_set_state: 0
                  Calls made by this process:
                  task_for_pid: 0
                  thread_create: 0
                  thread_set_state: 0
                  Calls made by all processes on this machine:
                  task_for_pid: 14957
                  thread_create: 0
                  thread_set_state: 51

                  Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.51f53
                  Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
                  Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020
                  Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020
                  AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)
                  Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
                  Network Service: AirPort, AirPort, en1
                  Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB
                  Serial ATA Device: MATSHITADVD-R UJ-898
                  USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
                  USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
                  USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1002, 0x04100000 / 2
                  USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x0204, 0x04110000 / 4
                  USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
                  USB Device: Bluetooth Module, apple_vendor_id, 0x8218, 0x06130000 / 3
                    King_JMS_2, Tank11, TheEman7 and 7 others like this.
                  • Legobuilder123

                    Legobuilder123 Aquatic Astronaut

                    crashes on startup, i cant even get past the logo before windows detects a problem and freezes the game
                    • onetimecake

                      onetimecake Space Spelunker

                      I was trying to fire the hunting bow in an angle to the left pointing up at the sky when i let go of RMB Starbound closed.

                      Spec:
                      OSX 10.8.5
                      Processor 2.5 GHz Intel Core i5
                      Memory 4 GB 1600 MHz DDR3

                      LOG: http://pastebin.com/rnBH7QGx
                        TheFellow and Xentriarc like this.
                      • Rainbow Dash

                        Rainbow Dash Black Hole Surfer

                        game crashes as soon as it starts, cant get past chuckle fish screen
                          MistaMonsta, vogel, AnnieCZE and 9 others like this.
                        • Quantum Jump

                          Quantum Jump Master Chief

                          The game stopped responding on the Chucklefish splash screen, then crashed. System specs:
                          i5-3570k @3.40GHz processor
                          8 GB RAM
                          ASUS HD7850 Graphics card
                          Crash log: http://pastebin.com/DeVa1duY
                            Matthew likes this.
                          • Prince Komic

                            Prince Komic Tentacle Wrangler

                            Same here:
                            Process: launchd [2745]
                            Path: /Users/bjaquez/Library/Application Support/Steam/SteamApps/common/Starbound/Starbound.app/Contents/MacOS/starbound
                            Identifier: com.chucklefish
                            Version: ??? (???)
                            Code Type: X86-64 (Native)
                            Parent Process: launchd [92]

                            Date/Time: 2013-12-04 14:28:24.425 -0500
                            OS Version: Mac OS X 10.6.8 (10K549)
                            Report Version: 6

                            Interval Since Last Report: 55080 sec
                            Crashes Since Last Report: 7
                            Per-App Crashes Since Last Report: 7
                            Anonymous UUID: DECB21BC-D3F0-4031-B2A9-B6B938E187F8

                            Exception Type: EXC_BAD_ACCESS (SIGSEGV)
                            Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff8
                            Crashed Thread: Unknown

                            Backtrace not available

                            Unknown thread crashed with X86 Thread State (64-bit):
                            rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
                            rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
                            r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
                            r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
                            rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0xfffffffffffffff8

                            Binary images description not available


                            Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
                            Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
                            Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
                            Memory Module: global_name
                            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
                            Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
                            Network Service: AirPort, AirPort, en1
                            Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
                            Serial ATA Device: HL-DT-ST DVDRW GS23N
                            USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
                            USB Device: USB Optical Mouse, 0x192f (Avago Technologies, Pte.), 0x0416, 0xfa140000 / 6
                            USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5
                            USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
                            USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
                            USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 9
                            USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
                            USB Device: USB Keyboard, 0x04f2 (Chicony Electronics Co., Ltd.), 0x0833, 0xfd130000 / 5
                            USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
                            USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
                            • Koukol

                              Koukol Orbital Explorer

                              Hey. Just got the bow. It's night on my planet. Went a bit east of my spawning position, spotted by a monster. My bow had been armed for a couple of seconds prior. Crashes when I release the mouse button, to shoot.

                              log : http://pastebin.com/PKHiGfuV
                              specs : Apple MBP Retina 15 inch, late 2013
                              16 Go 1600 Mhz DDR3
                              Intel Iris Pro 1024 Mo
                              NVIDIA Geforce GT 750M 2048 Mo
                              OS X 10.9

                              EDIT: bug has been reproduced by me
                              EDIT2 bug reproduced every time I arm the bow in sight of an attacking creature
                                Last edited: Dec 4, 2013
                              • Desert_Rose

                                Desert_Rose Bee's Apartment

                                cant get past chucklefish logo on the very startup o.o windows 7 64 bit here o.o and my pc should be well beyond able to handle it o.o
                                  SplinketSnake and Axelth like this.
                                • Cyriel

                                  Cyriel Big Damn Hero

                                  Game freezes after the chucklefish logo appears in both normal and opengl mode.

                                  Specs:
                                  WinXP 32 Home
                                  Nvidia GeForce 9600 GT 1024 MB edition
                                  2 GB ram
                                  Creative X-Fi audigy live soundcard.

                                  Verified the steam files without without error.

                                  Trying to start a server results similarly. No logo shows up, the command window just stops on loading a particular item and fails to continue.

                                  Tried changing resolutions in the first logfile that had any mention of resolutions but got changed back automatically and the game window forces it back to it's original resolution.

                                  Logfiles:

                                    Attached Files:

                                    Last edited: Dec 4, 2013

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